# Warranty Information
At **Msoo Phones**, we are committed to providing genuine products and dependable after-sales support. Your satisfaction and peace of mind are our priority.
## Product Warranty
* All genuine Samsung and Apple products sold by Msoo Phones are covered by the manufacturer's warranty where applicable.
* Warranty coverage and duration vary depending on the product and manufacturer.
* Proof of purchase (receipt or invoice) is required when making a warranty claim.
## Repair Service Warranty
We stand behind the quality of our repair services.
* All eligible repairs are covered by a limited service warranty against defects in workmanship.
* If the same issue reoccurs within the warranty period due to our repair, we will inspect and repair it at no additional labor cost.
* The warranty applies only to the specific repair performed.
## Warranty Exclusions
The warranty does not cover:
* Accidental damage, including drops, cracks, or liquid damage after purchase or repair.
* Unauthorized repairs or modifications by third parties.
* Normal wear and tear.
* Damage caused by misuse, negligence, or improper handling.
* Software issues caused by third-party applications or unauthorized software modifications.
## How to Make a Warranty Claim
To request warranty service:
1. Visit any Msoo Phones service location.
2. Present your proof of purchase or repair receipt.
3. Our technicians will inspect your device and determine whether the issue is covered under warranty.
4. If approved, the repair or replacement will be carried out in accordance with our warranty policy.
If you have any questions regarding your warranty, please contact our customer support team. We are always happy to assist you.